Legal

TERMS & CONDITIONS

BOOKING 

CONDITIONS 

These Booking Conditions apply to online bookings you make on our 

website [https://thewindcollective.com/]. 

A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation invoice after receipt of your deposit(1) OR the full payment of your trip balance(2). 

References to “us”, “we” or “our” mean THE WIND COLLECTIVE Limited, company number 11380927 (trading as “Wind Collective”). Our registered office is at 64 Nile Street, London N1 7SR, UK. 

UNDERSTANDING YOUR CONTRACT 

Please read these Booking Conditions carefully. You must not make any booking unless you understand and agree with these Booking Conditions. 

REGISTRATION 

Once a deposit is made and you receive a confirmation email from Wind Collective, registration is complete and your spot has been reserved on the trip. If you are on a payment plan, the deposit for the trip is non-refundable. The remaining balance must be paid in accordance with the payment terms and conditions. The total cost of the trip must be paid by the final date in the payment plan (or by an agreed date in writing). 

PRICES, PAYMENTS AND CANCELLATIONS 

All prices are subject to availability and can be withdrawn or varied without notice. Prices are per person and inclusive of tax unless otherwise indicated. 

Accommodation is based on single or double beds per individual unless otherwise indicated. Prices are not guaranteed until full payment is made. To confirm your travel arrangements you may be required to pay a deposit per person. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. 

For bookings made less than 30 days before departure, full payment is required at the time of

purchase; no deposit or payment plans will be offered. 

Payment by debit and credit 

card 

We accept most major debit and credit cards. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. 

Payment by direct 

debit 

When you choose to pay for your trip balance in instalments, we will set up a direct debit on the account details you provide us at the time of your deposit payment. If any payment of your instalments is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. 

If you cancel your 

booking 

You may cancel your travel arrangements at any time before the trip departure. However please note you may lose part or all of your money paid. 

The cancellation fees will be an amount determined by the table below, except where otherwise indicated. 

If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. 

Refunds will only be made available to the person named on the booking payment receipt. 

Unless otherwise indicated, the following cancellation fees apply to package bookings: 

Days before departure within which Cancellation fee written notice is received by us (% of total price excluding deposit)

More than 12 weeks Deposit only. 12 – 6 weeks Deposit + 50%. 6 weeks or less Full booking value. 

If upon cancellation, your spot is successfully filled by another client, we will make a full refund excluding the deposit. Written notification from the lead-named traveller must be received in writing at hello@windcollectivetrips.com. 

You may be able to reclaim cancellation charges under the terms of your insurance policy. Claims must be made directly with your insurance company. Once the trip has begun, no refunds can be made. All prices are based on group bookings, therefore, no refunds will be made on any parts of the itinerary in which you do not wish to participate. 

Refunds are processed within 60 – 90 days of the written request by the lead-named traveller on the booking form. 

Please see our Covid-19 – cancellation, refund and credit policy which stands until December 2023. 

ITINERARY CHANGES AND CANCELLATION 

The arrangements advertised by us are given in good faith. As arrangements are planned so far in advance, it may occasionally be necessary for us to make changes and we reserve the right to do so at any time. 

Any decision to change or cancel the tour may be due to weather conditions, political conditions and other factors beyond our control. Any decision made to change or cancel the tour will be made in the best interest of all participants concerning the safety of the group. 

If a trip must be delayed, or the itinerary changed due to unforeseeable circumstances such as weather, transportation delays, political turmoil, the cost of delays or changes is not included. 

In the extreme and unlikely event that the trip has to be cancelled, we will refund the full paid amount, excluding the deposit promptly. 

We will not, however, be responsible for any expenses incurred in preparation for travel or the

trip experience. 

TRAVEL INSURANCE 

For all travel with us, you must have appropriate travel insurance that covers trip cancellation and interruptions. Your insurance must also include medical cover and personal accidents. 

You must ensure that your travel insurance protects for the full duration of the trip in respect of at least medical expenses, injury, death, repatriation, cancellation and curtailment with adequate and appropriate cover including medical emergency helicopter repatriation. 

You should ensure that no exclusion clauses are limiting or excluding protection for the type of activities included in your trip. 

You must ensure that all travel insurance purchased meets your particular personal requirements and you should arrange supplementary insurance if necessary. 

It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. We will not be liable for any loss you incur if and insofar as you can claim for damages under a travel insurance policy. 

You are required to carry proof of insurance with you and produce it if reasonably requested by us or our suppliers. Failure to do so may result in your being prevented from participating in certain activities without the right to any refund. 

PASSPORT, VISAS 

& COVID-19 

REQUIREMENTS 

All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. 

Some countries also require a machine-readable passport and/or unstamped available pages. When you book a trip with us, we will assume that all travellers on the booking have a valid passport. If this is not the case, you must let us know. 

You must ensure that you have valid passports, visas and re-entry permits that meet the

requirements of immigration and other government authorities (including, in certain cases, visas for transit points). This includes positive Covid-19 PCR/fit to travel documents or proof of full Covid-19 vaccinations. 

Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. 

We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, Covid-19 or immigration requirements. 

SPECIAL REQUIREMENTS AND MEDICAL PROBLEMS 

If you have any special requests, you must advise us at the time of booking and note them on your booking form. 

Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be complied with unless we have confirmed this in writing. 

Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met unless and until specifically confirmed. 

All special requests are subject to availability. If you or any member of your party have any medical problem or disability, which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. 

In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. 

LIMITATIONS OF LIABILITY 

We assume no responsibility whatsoever caused for injury, loss or damage to person or property in connection with any service resulting directly from acts of God, detention, annoyance, delays, expenses arising from quarantine, strikes, thefts, pilferage, failure of any means of conveyance to arrive or depart as scheduled, civil disturbances, terrorism, government restrictions or regulations and discrepancies or changes in transit or hotel services over which it has no control.

PHOTOS AND MARKETING 

You consent to us using images of you taken during the trip for advertising and promotional purposes in any way we choose. 

You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for promotional and commercial purposes. 

PRIVACY NOTICE AND OVERSEAS TRANSFERS 

We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at [https://thewindcollective.com/privacy]. 

By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. 

In particular, you agree that in certain circumstances (such as where to fulfil the services on your trip), we are permitted to disclose your personal information to overseas recipients. 

Generally, we will only disclose your personal information to these overseas recipients in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. 

Where we disclose your personal information to a third party overseas recipient, you agree that the recipient may be located in a country with laws that do not protect personal information as stringent as those of the UK. 

You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information.

GOVERNING LAW AND SEVERANCE 

If any dispute arises between you and us, the laws of England and the jurisdiction of the English Courts will apply. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. 

THIRD PARTY RIGHTS 

No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. 

COVID-19 – CANCELLATION, REFUND & CREDIT POLICY 

We understand that travelling in the near future may not be possible for some of you. Therefore, if you were booked on one of our trips that have been postponed or rescheduled and you are no longer able to make the new date, you will be offered 100% travel credit to the amount you paid on any future Wind Collective (WC) trip valid until 30 April 2023. 

If by 30 April 2023, you have not found a trip to join us on, we will send you an extension offer of the credit past the 30 April 2023 deadline or the option for a full refund to the amount paid – whichever you prefer. 

Please note that a 100% WC travel credit means you will be able to transfer the full amount you have paid towards any postponed trip to a new WC trip. 

In addition, we have implemented our “Rolling Deposit” Policy. This means that if you are currently booked onto a trip or paid a deposit, that deposit will not expire. If you are no longer able to make a trip, this deposit can be used towards any future Wind Collective Trip on our roster. 

According to our policy, deposits will still be non-refundable, therefore any requested refunds will be made excluding that amount. Instead, your deposit will be added as a credit to your account for any future trip you may be interested in taking with us. 

Visit https://thewindcollective.com/corona-faqs for more information on our COVID-19 policy.